Terms of service

Last Updated: October 9, 2026

1. Overview and Company Information

Welcome to Conalsaenl. This website, https://conalsaenl.com, is operated by Ruzihui (Guangzhou) Trading Co., Ltd., a company registered in China with Unified Social Credit Code 91440101MA9Y0HT99E, and registered business address at Room 405, Building 8, No. 33 Fenghuang 5th Road, Jiufu Street, Huangpu District, Guangzhou. Our customer support email address is support@conalsaenl.com.

Throughout these Terms of Service ("Terms"), the terms "Conalsaenl," "we," "us," and "our" refer to Ruzihui (Guangzhou) Trading Co., Ltd., the legal entity responsible for operating this website and providing the products and services offered through it.

These Terms govern your access to and use of our website, including browsing our products, creating an account, placing orders, making payments, and using our customer support services.

By accessing our website or purchasing products from Conalsaenl, you agree to comply with these Terms and our applicable policies, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should discontinue using our website and services.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights granted under applicable law.

2. Eligibility and Use of Our Website

By using Conalsaenl, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you may use our website only with the involvement and consent of a parent or legal guardian.

You agree to:

  • Use our website only for lawful purposes.

  • Provide accurate and complete information when placing orders.

  • Respect the intellectual property rights of Conalsaenl and third parties.

  • Refrain from interfering with the security or functionality of our website.

  • Avoid fraudulent transactions, unauthorized access, or misuse of our services.

We may restrict access to our website or refuse transactions where we reasonably believe fraudulent, unlawful, or harmful activity is occurring.

Any such restrictions will be applied in accordance with applicable laws and consumer protection requirements.

3. Products and Product Information

Conalsaenl offers fashion clothing, accessories, and related products through its online store.

We aim to provide clear and accurate product descriptions, photographs, prices, size information, and availability details.

However, please note:

  • Product colors may appear slightly different depending on screen settings and lighting conditions.

  • Product measurements may vary slightly due to manufacturing tolerances.

  • Product availability may change.

  • Certain styles, sizes, or colors may be available in limited quantities.

  • Product information may occasionally contain typographical or technical errors.

We make reasonable efforts to ensure that product information is accurate and updated.

If a product you receive is materially different from its description, damaged, defective, or incorrect, you may contact us at support@conalsaenl.com for assistance under our Return & Refund Policy and applicable consumer protection laws.

4. Pricing and Payments

All product prices are displayed on our website in the currency selected or presented during the shopping process.

Prices, discounts, and promotional offers may change from time to time.

The applicable purchase price will generally be the price confirmed during checkout, subject to correction of obvious pricing errors as permitted by law.

Before completing your purchase, you will have an opportunity to review the order total, including applicable shipping charges and taxes collected at checkout.

Depending on your delivery destination, customs duties, import taxes, or other charges may apply. Any such charges will be handled as disclosed during the purchasing process and in accordance with applicable law.

We accept the payment methods displayed at checkout.

Payment processing may be handled by authorized third-party payment service providers. Your payment information will be processed in accordance with applicable security standards and the relevant provider's terms.

If a payment cannot be authorized or completed, we may be unable to process the order.

We do not intentionally charge customers amounts beyond the total authorized at checkout, except where additional charges are expressly agreed to or permitted by applicable law.

5. Order Placement and Acceptance

When you place an order through Conalsaenl, you are submitting a request to purchase the selected products.

After placing an order, you may receive an automated order confirmation email acknowledging that we have received your request.

An automated acknowledgment does not necessarily mean that your order has been accepted for fulfillment.

An order is accepted when we expressly confirm acceptance or dispatch the products, unless applicable law provides otherwise.

We may contact you if:

  • An ordered product is unavailable.

  • Payment authorization fails.

  • Shipping information is incomplete or inaccurate.

  • There is an obvious pricing or product information error.

  • Additional verification is reasonably required to prevent fraud.

If we cannot fulfill an order after payment has been collected, we will notify you and issue an appropriate refund to the original payment method.

We will not cancel an accepted order arbitrarily or in a manner that violates applicable consumer protection laws.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes communicated on our website or during checkout.

Delivery times may vary depending on:

  • The customer's delivery location.

  • Product availability.

  • Order processing requirements.

  • Shipping carrier operations.

  • Customs clearance.

  • Weather conditions or other circumstances outside our reasonable control.

Any delivery estimates provided are estimates unless expressly identified as guaranteed.

Customers are responsible for providing complete and accurate shipping information.

If you discover an error in your delivery address, please contact support@conalsaenl.com as soon as possible.

We will make reasonable efforts to assist with corrections before shipment, but changes may not always be possible after an order has been dispatched.

For detailed information regarding shipping arrangements and delivery procedures, please refer to our Shipping Policy.

Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.

7. Returns, Refunds, and Exchanges

We want customers to feel confident when shopping with Conalsaenl.

Eligible customers may request a return within 14 calendar days after receiving their order, subject to our Return & Refund Policy and any mandatory rights under applicable law.

Returned items generally must be unused, unworn, unwashed, and in their original condition, with applicable tags and accessories included.

Certain products, including qualifying personalized items, unsealed hygiene-sensitive merchandise, and clearly identified final-sale items, may be excluded from voluntary returns where legally permitted.

To request a return or exchange, customers must contact:

Email: support@conalsaenl.com

Our customer support team will review the request and provide the appropriate return instructions and authorized return address.

Please do not return products to our registered business address without prior authorization.

Return shipping costs depend on the reason for the return:

  • For eligible customer-initiated returns unrelated to a defect or our error, return shipping costs are generally the customer's responsibility.

  • For verified damaged, defective, or incorrect products, we will cover reasonable authorized return shipping costs where a return is required.

Approved refunds will generally be processed within 5–10 business days after the returned merchandise has been received, inspected, and approved, with additional time potentially required by the payment provider.

Refunds will normally be issued to the original payment method.

For complete information, please review our Return & Refund Policy:

https://conalsaenl.com/pages/return-policy

These terms do not reduce any statutory rights that customers may have under applicable law.

8. Order Cancellations

Customers may request cancellation of an order before it has been shipped or reached a stage where cancellation is no longer possible.

To request cancellation, please email support@conalsaenl.com and provide your order number.

We will review your request and confirm whether cancellation is possible.

If an order is successfully canceled before shipment, a full refund will be issued to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible. However, eligible customers may request a return after delivery in accordance with our Return & Refund Policy.

Any mandatory legal cancellation rights remain unaffected.

9. Customer Accounts and Information Accuracy

Certain website features may allow customers to create an account or save account information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and taking reasonable steps to protect your account.

You agree to provide accurate, current, and complete information when registering, placing orders, or contacting customer service.

Please notify us promptly if you suspect unauthorized access to your account.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, or address violations of these Terms.

We will handle account information in accordance with our Privacy Policy and applicable data protection laws.

10. Promotions and Discount Offers

Conalsaenl may offer seasonal promotions, clearance sales, discount codes, limited-time offers, and other marketing campaigns.

Promotional offers are subject to the conditions clearly displayed in the relevant promotion.

Unless otherwise stated:

  • Promotional discounts apply only during the specified promotional period.

  • Discount codes may have eligibility restrictions.

  • Some offers may not be combined.

  • Product availability may be limited.

  • Promotional prices may differ from previous or future prices.

We may correct obvious promotional errors or discontinue offers prospectively where legally permitted.

Promotional descriptions and advertised savings must be interpreted together with the specific terms communicated to customers.

We aim to present discounts and pricing information accurately and transparently.

11. Intellectual Property Rights

The Conalsaenl website and its original content, including eligible text, graphics, website designs, images, logos, and other creative materials, are protected by applicable intellectual property laws.

Such content may be owned by Ruzihui (Guangzhou) Trading Co., Ltd. or used under appropriate licenses or other lawful permissions.

You may browse our website and use its content for personal, non-commercial shopping purposes.

Without permission from the relevant rights holder, you may not:

  • Reproduce or redistribute protected website content for commercial purposes.

  • Copy or misuse protected designs, photographs, or written materials.

  • Use our trademarks or branding in a misleading manner.

  • Attempt to misrepresent yourself as Conalsaenl or its authorized representative.

Nothing in these Terms transfers ownership of intellectual property to website visitors or customers.

12. Customer Reviews and Submitted Content

Customers may have opportunities to submit reviews, feedback, comments, or other content.

By submitting content, you confirm that:

  • You have the right to submit the material.

  • The information is truthful to the best of your knowledge.

  • The content does not infringe third-party rights.

  • The submission does not contain unlawful, abusive, threatening, or fraudulent material.

You retain ownership of your original content.

By voluntarily submitting publicly displayable reviews or feedback, you grant us a non-exclusive, royalty-free permission to display and use that content for legitimate website operations and related business purposes, subject to applicable laws and privacy rights.

We may remove submissions that violate these Terms or applicable law.

We will not knowingly publish private customer information without an appropriate legal basis.

13. Third-Party Services and External Links

Our website may use third-party providers for payment processing, website functionality, shipping, analytics, or other operational purposes.

Our website may also contain links to websites operated by independent third parties.

We do not control the content, security practices, or policies of external websites.

When using third-party services, customers should review the applicable terms and privacy notices.

We are not responsible for independent third-party activities outside our control, except to the extent responsibility is imposed on us by applicable law.

The use of third-party service providers does not remove our legal responsibilities as the seller or website operator.

14. Privacy and Personal Information

Protecting customer information is important to Conalsaenl.

We collect and process personal information for legitimate purposes, including:

  • Processing and fulfilling customer orders.

  • Providing customer support.

  • Handling payments and refunds.

  • Communicating important order information.

  • Maintaining website security.

  • Improving our services where permitted by law.

  • Sending marketing communications where we have an appropriate legal basis.

Information regarding the categories of personal data we collect, how it is used, applicable rights, and how customers may exercise those rights is explained in our Privacy Policy.

The data processing responsibilities described in that policy should identify Ruzihui (Guangzhou) Trading Co., Ltd. as the relevant website operating entity and clearly explain any other applicable processing roles.

For privacy inquiries, access requests, correction requests, deletion requests, or questions regarding personal information, please contact:

support@conalsaenl.com

We will handle requests in accordance with applicable privacy and data protection laws.

15. Prohibited Activities

Customers and visitors must not use our website in ways that may harm other users, compromise website operations, or violate applicable law.

Prohibited activities include:

  • Engaging in fraudulent or unauthorized transactions.

  • Attempting to gain unauthorized access to accounts or website systems.

  • Introducing viruses, malware, or harmful software.

  • Using automated methods that unreasonably interfere with website operations.

  • Collecting personal information unlawfully.

  • Impersonating another person or organization.

  • Submitting misleading or fraudulent information.

  • Infringing intellectual property rights.

  • Using the website to engage in unlawful commercial activity.

We may take reasonable action to protect our services, including restricting access where necessary.

Such actions will be consistent with applicable legal obligations.

16. Website Availability and Service Changes

We strive to maintain a reliable and accessible shopping experience.

However, website features may occasionally be unavailable due to maintenance, technical issues, service provider disruptions, or circumstances beyond our reasonable control.

We may update website functionality, improve security measures, or modify available features as needed.

Where changes materially affect existing customer orders or contractual rights, we will comply with applicable notice and consumer protection requirements.

We will not use changes to the website to avoid fulfilling valid contractual obligations.

17. Disclaimer of Warranties

We aim to provide accurate product information and dependable website services.

However, we do not guarantee that our website will operate continuously without technical interruptions or occasional errors.

To the extent permitted by applicable law, website content and digital functionality are provided without warranties beyond those expressly stated or legally required.

This disclaimer does not apply to any warranties, guarantees, consumer protections, or remedies that cannot lawfully be excluded.

In particular, nothing in these Terms limits your rights concerning products that are defective, not as described, or otherwise fail to meet mandatory legal requirements.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Ruzihui (Guangzhou) Trading Co., Ltd. will not be liable for indirect or consequential losses that are not reasonably foreseeable or that do not arise from a breach of our legal or contractual obligations.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes, where applicable:

  • Liability for fraud or fraudulent misrepresentation.

  • Liability for death or personal injury caused by negligence where legally non-excludable.

  • Mandatory product liability obligations.

  • Statutory consumer protection rights.

  • Liability arising from other obligations that cannot lawfully be excluded.

Our responsibilities regarding order fulfillment, valid refunds, and legally required remedies remain subject to applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of our website or your intentional infringement of the rights of others.

Any indemnification obligation will apply only where legally enforceable and proportionate to the relevant conduct.

This provision does not require consumers to waive mandatory rights or assume liability for losses caused by our own unlawful conduct or breach of applicable obligations.

20. Governing Law and Dispute Resolution

These Terms of Service are entered into with Ruzihui (Guangzhou) Trading Co., Ltd., a company registered in Guangzhou, Guangdong Province, People's Republic of China.

Subject to mandatory consumer protection laws and other applicable conflict-of-law rules, these Terms and related contractual relationships shall be governed by the laws of the People's Republic of China.

This governing law provision reflects the location and legal registration of the website's operating and contracting entity.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws of their country or region of residence, where those laws apply.

If a disagreement arises regarding an order, product, refund, or use of our website, we encourage customers to contact us first so that we may attempt to resolve the matter fairly and promptly.

Customer Support Email: support@conalsaenl.com

If a dispute cannot be resolved through communication, the parties may pursue available remedies before a court or other competent dispute resolution authority in accordance with applicable law and jurisdictional rules.

This provision does not require consumers to waive any non-excludable right to bring proceedings before a court or authority that has jurisdiction under applicable law.

21. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent legally permitted.

22. Entire Agreement

These Terms of Service, together with our applicable website policies and any specific terms disclosed and accepted during checkout, form the contractual framework governing use of our website and purchases made through Conalsaenl.

The relevant policies include:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • Any applicable promotional or product-specific conditions

Where a specific policy or product condition conflicts with these general Terms, the more specific provision will apply to the extent legally permitted, without limiting mandatory consumer rights.

No provision in these Terms overrides rights that customers are entitled to under applicable law.

23. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website features, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date displayed at the beginning of this document.

Material changes will be communicated where required by law.

Updated Terms will generally apply to future website use and orders placed after the effective date of the changes.

Changes will not retroactively reduce rights arising from previously accepted orders unless legally permitted and appropriately agreed.

We encourage customers to review this page periodically.

24. Contact Us and Legal Business Information

If you have any questions about these Terms of Service, your legal rights, product purchases, orders, payments, refunds, or our website operations, please contact the company responsible for Conalsaenl.

Website Name: Conalsaenl

Official Website: https://conalsaenl.com

Website Operator and Contracting Entity:

Ruzihui (Guangzhou) Trading Co., Ltd.

Unified Social Credit Code:

91440101MA9Y0HT99E

Registered Business Address:

Room 405, Building 8, No. 33 Fenghuang 5th Road, Jiufu Street, Huangpu District, Guangzhou

Customer Support Email:

support@conalsaenl.com

Country of Registration:

People's Republic of China

The company identified above is the legal entity operating Conalsaenl and responsible for contractual matters relating to products purchased directly from this website, subject to applicable law.

The registered business address is provided for legal identification and business correspondence. It is not necessarily the designated product return facility.

For product returns, customers must first contact our support team to obtain the correct authorized return address and instructions.

We are committed to providing transparent business information, fair customer service, and a reliable online shopping experience.

Thank you for choosing Conalsaenl.