Privacy Policy

Last Updated: October 9, 2026

1. Introduction and Data Controller Information

Welcome to Conalsaenl. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, browse our products, make purchases, create an account, or communicate with our customer support team.

Conalsaenl (https://conalsaenl.com) is operated by Ruzihui (Guangzhou) Trading Co., Ltd., the legal entity responsible for the operation of this online store.

For the personal information processing activities described in this Privacy Policy, Ruzihui (Guangzhou) Trading Co., Ltd. acts as the data controller or equivalent responsible business entity, except where a third party independently determines the purposes and means of its own processing.

Data Controller / Website Operator:

Ruzihui (Guangzhou) Trading Co., Ltd.

Unified Social Credit Code:

91440101MA9Y0HT99E

Registered Business Address:

Room 405, Building 8, No. 33 Fenghuang 5th Road, Jiufu Street, Huangpu District, Guangzhou

Country of Registration:

People's Republic of China

Privacy and Customer Support Email:

support@conalsaenl.com

Official Website:

https://conalsaenl.com

Your Privacy Rights: You may request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or exercise other rights available under applicable data protection laws.

To submit a privacy-related request, email support@conalsaenl.com with the subject line "Privacy Rights Request – Conalsaenl".

Detailed instructions are provided in Section 10 of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our official website at https://conalsaenl.com.

• Online purchases and checkout activities.

• Customer account registration and management.

• Customer service communications.

• Email subscriptions and promotional communications.

• Website analytics and cookie technologies.

• Other interactions directly related to our online retail services.

This Privacy Policy does not govern independent third-party websites or services that maintain their own privacy policies.

By using our website, you acknowledge that you have been informed about our personal information practices as described in this policy.

Where consent is legally required, we will seek an appropriate form of consent before carrying out the relevant processing.

3. Personal Information We Collect

We collect personal information necessary to operate our online store, process purchases, respond to customer inquiries, and improve our services.

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Information You Provide Directly

When you place an order, register an account, subscribe to communications, or contact us, we may collect:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Country or region.

• Order details and purchase history.

• Customer service inquiries and correspondence.

• Account login information, where applicable.

• Product preferences and information you voluntarily provide.

We use this information primarily to manage orders, deliver products, provide customer support, and fulfill our contractual and legal responsibilities.

3.2 Payment and Transaction Information

When you make a purchase, payment information may be collected and processed through authorized payment service providers.

Depending on the payment method, relevant information may include:

• Payment method.

• Transaction amount and currency.

• Payment confirmation status.

• Transaction reference number.

• Limited payment account details provided by the payment processor.

Full payment card information may be collected directly by the payment provider rather than by Conalsaenl.

We do not require customers to provide full payment card details through ordinary customer service emails.

Payment providers may independently process personal information under their own privacy notices and applicable legal obligations.

3.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Approximate geographic location derived from IP address.

• Pages visited and browsing interactions.

• Referral sources.

• Date and time of website access.

• Cookie identifiers and similar online identifiers.

• Shopping cart activity.

• Website performance and diagnostic information.

We may use this information to maintain website functionality, understand how visitors interact with our store, detect suspicious activity, and improve our online services.

3.4 Marketing and Preference Information

If you subscribe to promotional communications or interact with marketing content, we may process:

• Email subscription preferences.

• Product interests.

• Promotional campaign interactions.

• Advertising engagement data.

• Purchase and browsing preferences.

Where required by law, we will obtain consent before sending marketing communications or using non-essential tracking technologies.

4. How We Use Personal Information

We use personal information only for specified, legitimate business purposes and in accordance with applicable data protection laws.

4.1 Processing and Fulfilling Orders

We use customer information to:

• Confirm and process purchases.

• Verify payments.

• Arrange shipping and delivery.

• Provide order tracking information.

• Handle returns, exchanges, and refunds.

• Resolve order-related issues.

4.2 Providing Customer Support

We use personal information to respond to customer questions, review complaints, investigate delivery problems, and provide after-sales assistance.

4.3 Improving Our Website

We may analyze website usage and customer interactions to:

• Improve website navigation.

• Identify technical issues.

• Evaluate product interest.

• Improve shopping functionality.

• Understand general customer preferences.

4.4 Marketing and Promotional Communications

Subject to applicable legal requirements, we may use customer contact information to send:

• Product updates.

• Seasonal promotions.

• Clearance sale announcements.

• Discount offers.

• Fashion collection updates.

• Other relevant store communications.

Customers may unsubscribe from marketing emails using the unsubscribe link provided in eligible marketing communications or by emailing support@conalsaenl.com.

4.5 Security and Fraud Prevention

We may process necessary information to identify suspicious transactions, protect customer accounts, prevent payment fraud, investigate misuse, and maintain the security of our services.

4.6 Legal and Regulatory Compliance

We may use and retain certain information to comply with applicable laws, accounting requirements, tax obligations, regulatory requests, and lawful dispute resolution procedures.

5. Legal Bases for Processing Personal Information

Where laws such as the European Union General Data Protection Regulation (GDPR) or applicable United Kingdom data protection laws require a lawful basis for processing, we rely on an appropriate legal basis depending on the particular activity.

These may include:

Performance of a Contract

Processing information necessary to accept, fulfill, deliver, and manage your purchases or provide services you request.

Compliance With Legal Obligations

Processing required to meet applicable accounting, taxation, regulatory, consumer protection, or other legal obligations.

Legitimate Interests

Processing reasonably necessary for activities such as website security, fraud prevention, service improvement, and customer support, where those interests are not overridden by your rights and freedoms.

Consent

Processing based on your freely given consent, where required, such as certain direct marketing activities, optional cookies, or other consent-based processing.

Where our processing relies on consent, you may withdraw that consent at any time by following the instructions in Section 10.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will not treat consent as the legal basis for every type of processing where another legal basis is required or more appropriate.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support website functionality and understand customer interactions.

Cookies are small data files that may be stored on your browser or device.

Depending on the services enabled on our website, we may use the following types of cookies:

Essential Cookies

These support core website functionality, including shopping carts, checkout, security, and account access.

Analytics Cookies

These help us understand website traffic, visitor interactions, and general website performance.

Preference Cookies

These may remember settings such as language, region, or other browsing preferences.

Advertising and Marketing Cookies

Where enabled and permitted, these may be used to measure advertising performance, personalize promotional content, or understand interactions with advertisements.

You may manage cookies through your browser settings and any cookie preference controls made available on our website.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining valid consent.

You may withdraw cookie consent or change your preferences through available consent controls or by contacting support@conalsaenl.com.

Disabling certain cookies may affect some website features.

7. Sharing and Disclosure of Personal Information

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business.

These recipients may include:

Payment Processing Providers

To process transactions, confirm payments, and issue refunds.

Shipping and Logistics Providers

To arrange product delivery, provide tracking services, and resolve shipping issues.

Website Hosting and Technical Service Providers

To maintain our online store, provide technical support, and protect website systems.

Customer Service Providers

To help us respond to inquiries and manage customer support operations.

Analytics and Marketing Providers

To measure website performance or conduct advertising activities, subject to applicable consent and privacy requirements.

Professional Advisers and Regulatory Authorities

Where disclosure is reasonably necessary to obtain legal or accounting advice, comply with legal obligations, or respond to lawful requests.

We limit disclosures to information reasonably necessary for the relevant purpose and apply appropriate contractual and security requirements where required.

Some third-party providers may independently determine how they process certain information and may have separate privacy obligations.

We do not authorize service providers acting solely on our behalf to use personal information for unrelated purposes.

Where applicable law treats certain advertising disclosures as a "sale," "sharing," or processing for targeted advertising, we will provide the corresponding privacy rights and opt-out mechanisms.

8. International Data Transfers

Conalsaenl serves customers in different countries and regions.

Because our operating company is registered in China and our service providers may operate internationally, personal information may be accessed, processed, or stored in countries outside your country of residence.

These locations may have data protection laws that differ from those in your country.

Where international transfers are subject to specific legal restrictions, we will use an applicable legal transfer mechanism and appropriate safeguards before making such transfers.

Depending on the applicable laws and circumstances, these safeguards may include approved contractual protections, adequacy-based transfer arrangements, or another lawful transfer mechanism.

We take reasonable steps to ensure that international transfers are limited to legitimate business purposes and comply with applicable privacy requirements.

You may contact support@conalsaenl.com to request additional information about relevant international data transfers and the safeguards that apply to your personal information.

9. Data Retention and Security

9.1 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet applicable legal obligations.

Retention periods depend on the category of information and its purpose.

For example:

• Order and transaction records may be retained as required for accounting, taxation, refunds, and legal compliance.

• Customer account information may be retained while an account remains active and for any subsequent period reasonably necessary for lawful purposes.

• Customer service correspondence may be retained as needed to resolve inquiries, complaints, and disputes.

• Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant purpose.

• Technical and security records may be retained for periods appropriate to their security and operational purposes.

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable legal requirements.

9.2 Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Such measures may include access restrictions, secure communication methods, and appropriate controls over service providers.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

If we identify a personal data breach that triggers legal notification obligations, we will take appropriate action and notify affected individuals or competent authorities as required by law.

10. Your Privacy Rights and How to Exercise Them

We recognize the importance of giving customers control over their personal information.

Depending on your location and applicable data protection laws, you may have the following rights.

10.1 Right to Access

You may request confirmation of whether we process your personal information and, where legally applicable, obtain access to that information and related processing details.

10.2 Right to Correction

You may request that we correct inaccurate personal information or complete incomplete information.

For example, you may ask us to update an incorrect name, email address, or other account information.

10.3 Right to Deletion

You may request the deletion of personal information we hold about you.

We will review the request and delete eligible information unless retention is necessary or permitted for reasons such as legal obligations, fraud prevention, contractual matters, or the establishment, exercise, or defense of legal claims.

10.4 Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Examples include withdrawing consent for certain marketing communications or optional tracking technologies.

Withdrawing consent does not affect processing that was lawfully completed before the withdrawal or processing supported by another valid legal basis.

10.5 Right to Object or Restrict Processing

Where applicable law grants these rights, you may object to certain processing activities or request restrictions on how your personal information is used.

This may include objecting to direct marketing or processing based on legitimate interests, subject to applicable legal exceptions.

10.6 Right to Data Portability

Where legally applicable, you may request a copy of eligible personal information in a structured, commonly used, and machine-readable format.

10.7 Rights Relating to Automated Decision-Making

Where applicable law provides such protections, you may request information or exercise rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

10.8 Right to Complain

If you believe your personal information has been handled unlawfully, you may contact us using the details below.

You may also have the right to lodge a complaint with an applicable data protection or privacy regulatory authority.

10.9 How to Submit a Privacy Rights Request

All privacy rights requests should be directed to the company responsible for operating Conalsaenl: Ruzihui (Guangzhou) Trading Co., Ltd.

To submit a request, please follow these steps.

Step 1: Send an Email

Email: support@conalsaenl.com

Email subject: Privacy Rights Request – Conalsaenl

Step 2: Describe Your Request

Please specify which right you wish to exercise, such as:

• Access my personal information.

• Correct my personal information.

• Delete my personal information.

• Withdraw my consent.

• Stop marketing communications.

• Object to or restrict certain processing.

• Request a copy of my personal information.

• Exercise another right available under applicable privacy law.

Step 3: Provide Information to Identify Your Records

Please include, where relevant:

• Your full name.

• The email address associated with your order or account.

• Your order number, if applicable.

• A description of your request.

• Your country or region, if relevant to determining your legal rights.

Please do not include passwords, complete payment card numbers, or copies of identity documents in your initial email.

Step 4: Identity Verification

To protect your privacy, we may request additional information reasonably necessary to verify your identity before providing access to, correcting, or deleting personal information.

We will seek to use proportionate verification methods and will not request unnecessary sensitive information.

Step 5: Review and Response

We will review your request and respond within the timeframe required by applicable law.

We aim to respond within 30 calendar days. For requests covered by GDPR, the applicable response period is generally one calendar month, subject to any legally permitted extension.

If additional time is lawfully permitted and necessary, we will inform you as required.

If we cannot fulfill a request in whole or in part, we will explain the reason and any available rights to challenge the decision, where required by law.

We generally do not charge a fee for exercising privacy rights, except in circumstances where an applicable law expressly permits a reasonable charge.

You may also contact us if you have questions about the progress or outcome of your request.

Privacy Request Contact:

Ruzihui (Guangzhou) Trading Co., Ltd.

Email: support@conalsaenl.com

Website: https://conalsaenl.com

11. Marketing Preferences and Opt-Out Requests

We respect your preferences regarding promotional communications.

If you no longer wish to receive marketing emails from Conalsaenl, you may:

1. Click the unsubscribe link included in an applicable promotional email.

2. Email support@conalsaenl.com with the subject line "Unsubscribe from Marketing".

3. Request withdrawal of marketing consent through the privacy rights process described above.

We will process your request in accordance with applicable law.

Please note that even if you unsubscribe from marketing emails, we may still send necessary transactional or service-related communications, such as order confirmations, delivery updates, security notices, and refund information.

12. Additional Privacy Rights for Certain Regions

12.1 European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom and applicable data protection laws govern our processing of your information, you may have additional rights under the GDPR, UK GDPR, or related legislation.

These may include rights to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

You may also have the right to submit a complaint to the competent supervisory authority.

We will comply with applicable requirements governing lawful processing, transparency, and international transfers.

Where a legal obligation requires the appointment of a local representative or another formal contact, the required arrangements and disclosures must be established in accordance with applicable law.

12.2 United States Privacy Rights

Residents of certain U.S. states, including California, may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our activities, these rights may include:

• The right to know what personal information is collected and how it is used.

• The right to access specified personal information.

• The right to request deletion.

• The right to correct inaccurate information.

• The right to opt out of certain sales, sharing, or targeted advertising activities.

• The right to limit certain uses of sensitive personal information where applicable.

• The right not to be unlawfully discriminated against for exercising privacy rights.

You may submit relevant requests by emailing support@conalsaenl.com.

Where legally required, we will also provide and honor applicable advertising opt-out methods and recognized opt-out preference signals.

We will process requests and appeals, where applicable, within the legally required timeframes.

13. Children's Privacy

Conalsaenl is intended for adults shopping for fashion and related products.

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information directly from children under 16 without a legally valid basis or required parental authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise lawfully handle that information.

Parents or legal guardians who believe a child has provided personal information to us may contact support@conalsaenl.com.

Where applicable law establishes a different age threshold or additional protections, we will follow those requirements.

14. Third-Party Websites and Services

Our website may contain links to independent third-party websites, payment services, social media platforms, or other online services.

These third parties may operate under their own privacy policies and terms.

We encourage customers to review the privacy information provided by those services before submitting personal information.

This Privacy Policy applies to processing for which Ruzihui (Guangzhou) Trading Co., Ltd. is responsible and does not automatically cover independent third-party processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technologies, data processing activities, or applicable legal requirements.

When updates are made, we will revise the "Last Updated" date at the beginning of this policy.

Where legally required, we will provide additional notice or request consent before implementing material changes.

The current version will be available on our official website.

We encourage customers to review this policy periodically to remain informed about our personal information practices.

16. Contact Us – Data Controller and Privacy Rights

For any questions concerning this Privacy Policy, the collection or processing of personal information, data protection, or the exercise of your privacy rights, please contact the legal entity responsible for Conalsaenl.

Website / Store Name:

Conalsaenl

Official Website:

https://conalsaenl.com

Data Controller and Website Operating Company:

Ruzihui (Guangzhou) Trading Co., Ltd.

Unified Social Credit Code:

91440101MA9Y0HT99E

Registered Business Address:

Room 405, Building 8, No. 33 Fenghuang 5th Road, Jiufu Street, Huangpu District, Guangzhou

Country of Registration:

People's Republic of China

Privacy Rights and Customer Support Email:

support@conalsaenl.com

Recommended Email Subject:

Privacy Rights Request – Conalsaenl

You may use this email address to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Withdraw consent where applicable.

• Object to or restrict certain processing.

• Request marketing opt-out.

• Ask questions about cookies, data sharing, or international transfers.

• Submit a privacy-related complaint or inquiry.

Ruzihui (Guangzhou) Trading Co., Ltd. is responsible for receiving, reviewing, and responding to privacy requests concerning personal information processed under its responsibility through Conalsaenl.

We are committed to addressing privacy inquiries transparently and respecting customer rights under applicable data protection laws.

Thank you for trusting Conalsaenl.