Shipping policy

Shipping Policy

Last Updated: October 9, 2026

Welcome to Conalsaenl!

At Conalsaenl, we strive to provide a reliable and transparent shopping and delivery experience. This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, shipping charges, tracking procedures, customs responsibilities, and how we handle delivery-related issues.

Please review this policy before placing an order at https://conalsaenl.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing includes payment verification, product preparation, quality checks, packaging, and handover to our shipping partners.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during major promotions, peak shopping seasons, or unexpected operational disruptions.

If an issue significantly affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Please note: Order processing time is separate from shipping transit time.

2. Estimated Shipping and Delivery Times

We offer international shipping to eligible destinations supported by our logistics partners.

Our standard estimated shipping transit time is 14–21 business days after dispatch.

The following table outlines our standard estimated delivery schedule for major destinations, subject to shipping availability and confirmation of carrier service coverage.

Destination Processing Time Estimated Shipping Time
United States 1–3 business days 14–21 business days
United Kingdom 1–3 business days 14–21 business days
Canada 1–3 business days 14–21 business days
Australia 1–3 business days 14–21 business days
Eligible European countries 1–3 business days 14–21 business days
Other eligible destinations 1–3 business days 14–21 business days

Estimated total delivery time: 15–24 business days, including standard processing and shipping transit.

These are estimates rather than guaranteed delivery dates.

Delivery times may vary due to customs inspections, weather conditions, transportation disruptions, public holidays, remote locations, or other circumstances beyond our reasonable control.

Where a specific delivery deadline is agreed upon or required by applicable law, the relevant legal and contractual requirements will apply.

3. Shipping Fees

Shipping fees are calculated automatically at checkout.

The shipping fee for an order may depend on:

  • The destination country or region.

  • The number of items purchased.

  • Package size and weight.

  • Available carrier services.

To see your shipping cost, add your selected products to your shopping cart, proceed to checkout, and enter your shipping address.

The applicable shipping charge will be displayed as part of your order total before payment is completed.

Any free-shipping promotion, if offered, will be clearly identified on our website or at checkout.

Customers will not be charged undisclosed shipping fees by Conalsaenl after completing their purchase.

4. Shipping Destinations and Restrictions

Conalsaenl offers shipping to selected international destinations.

Eligible destinations may include the United States, United Kingdom, Canada, Australia, selected European countries, and other regions where carrier services are available.

The availability of shipping to a particular country, region, or address is determined at checkout.

The appearance of a country in the website's currency or region selector does not guarantee that delivery is available.

If your shipping address is not supported or no shipping method is offered at checkout, we are unable to accept an order for delivery to that destination.

Certain destinations may be restricted because of local import regulations, customs requirements, transportation limitations, or carrier service restrictions.

5. Order Confirmation and Tracking Information

After successfully placing an order, you will receive an order confirmation email using the email address provided at checkout.

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Tracking details are generally sent when the shipment is dispatched and the carrier provides a tracking number.

After dispatch, tracking information may take approximately 24–72 hours to appear or update in the carrier's tracking system.

Tracking updates may be less frequent while a package is in international transit or undergoing customs clearance.

If your tracking information has not updated for an extended period, please contact our customer service team with your order number.

We will assist you in reviewing the available shipment information.

6. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), or other government-imposed charges.

Any taxes collected directly by Conalsaenl will be displayed during checkout.

Unless expressly stated as included or prepaid at checkout, import duties, customs clearance fees, and import taxes payable upon delivery are the responsibility of the recipient, to the extent permitted by applicable law.

These charges are determined by the destination country's customs authorities and are separate from the shipping fees collected by Conalsaenl.

We do not control the amount of import duties or taxes charged by government authorities.

We recommend reviewing your local customs requirements before placing an international order.

Where applicable law requires us to collect, remit, or include specific taxes or duties, we will follow those obligations.

7. Shipping Address Accuracy and Changes

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your:

  • Full name.

  • Street address.

  • Apartment or building number, if applicable.

  • City and state or province.

  • ZIP or postal code.

  • Country or region.

  • Contact telephone number, when required.

If you notice an error in your shipping address, please contact customer service as soon as possible.

We will make reasonable efforts to update your information before shipment.

Once an order has been dispatched, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional reshipping fees may apply.

Any applicable reshipping charges will be explained before a replacement shipment is arranged.

If a delivery problem results from an error made by Conalsaenl or our shipping partners, we will work with you to provide an appropriate resolution without imposing unreasonable additional charges.

8. Multiple Shipping Addresses

Each order can be shipped to one delivery address only.

If you wish to send products to multiple addresses, please place separate orders for each destination.

Each order will be processed independently, and applicable shipping fees will be displayed at checkout.

9. P.O. Boxes and APO/FPO Addresses

We may support delivery to P.O. boxes and military APO/FPO addresses when an appropriate carrier service is available.

Availability depends on the destination and the selected shipping method.

Please confirm that your address is accepted at checkout before placing an order.

If you are unsure whether your address can receive shipments, please contact our customer service team for assistance.

10. Shipping Delays

Although we make reasonable efforts to fulfill orders within the estimated delivery periods, occasional delays may occur.

Possible causes include:

  • Severe weather or natural disasters.

  • Customs inspections or clearance delays.

  • Transportation disruptions.

  • Public holidays.

  • High shipping volumes.

  • Carrier service interruptions.

  • Incorrect or incomplete address information.

  • Unexpected logistical circumstances.

If your shipment is delayed beyond the estimated delivery period, please contact our customer support team and provide your order number.

We will review the tracking information and work with the shipping carrier where necessary.

If delivery cannot be completed within a legally required or agreed timeframe, customers may be entitled to cancellation, a refund, or another appropriate remedy under applicable consumer protection laws.

11. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact customer service.

If tracking indicates that your package was delivered but you have not received it, we recommend first checking:

  • Your mailbox or designated delivery location.

  • Your building reception or mailroom.

  • Other household members.

  • Any delivery notices from the carrier.

If the package remains missing, contact our customer service team with your order number and tracking information.

We will review the available records and, where appropriate, initiate an investigation with the shipping carrier.

If the shipment is confirmed lost in transit, we will provide an appropriate replacement, refund, or other remedy consistent with applicable law.

12. Refused or Unclaimed Packages

If a customer refuses a shipment or fails to collect a package, the parcel may be returned to the sender by the shipping carrier.

If this happens, please contact customer service to discuss the available options.

Depending on the circumstances, these may include:

  • Reshipping the package.

  • Correcting the delivery address.

  • Processing an eligible refund.

  • Reviewing actual return or reshipping charges.

Additional shipping fees may apply when a delivery failure results from an incorrect address, refusal, or failure to collect an available shipment, where permitted by law.

Any additional charges will be explained before reshipment.

If delivery is refused because the merchandise is damaged, incorrect, or otherwise affected by our error, we will work with you to resolve the issue at no unreasonable additional shipping cost.

Nothing in this section limits any mandatory consumer rights.

13. Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as reasonably possible after receiving the package.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product.

  • Photographs of the packaging and shipping label, if relevant.

We will review your request and provide an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another remedy required by applicable law.

Customers will not be responsible for reasonable return or replacement shipping costs resulting from our fulfillment errors.

14. Returns and Return Shipping

If you wish to return a product, please review our published Return & Refund Policy before sending any merchandise back.

Return eligibility, applicable deadlines, shipping responsibilities, and refund procedures are governed by that policy and applicable consumer protection laws.

Customers should contact customer support to obtain return authorization and the appropriate return shipping address.

Please do not return products to an address that has not been confirmed by our support team.

15. Customer Service and Response Time

For questions concerning order processing, delivery estimates, shipping costs, tracking information, address changes, or missing packages, please contact our customer support team.

Website: https://conalsaenl.com

Customer Service Email: [INSERT VERIFIED CONALSAENL SUPPORT EMAIL]

Target Response Time: Within 2 business days.

Please include your order number and a brief description of your inquiry.

We aim to respond promptly, although response times may vary during major promotional events, public holidays, or periods of high inquiry volume.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier services, shipping destinations, processing procedures, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will generally apply to orders placed after the updated policy takes effect.

Existing orders remain subject to the terms agreed upon at the time of purchase and any applicable mandatory consumer protections.

17. Contact Information

If you have questions or require assistance with your shipment, please contact us through our official customer service channel.

Store Name: Conalsaenl

Website: https://conalsaenl.com

Customer Support Email: [INSERT VERIFIED CONALSAENL SUPPORT EMAIL]

Customer Support Response Target: Within 2 business days.

For faster assistance, please include your order number, the email address used when placing your order, and a description of your shipping concern.

Thank you for shopping with Conalsaenl. We appreciate your trust and look forward to serving you.